Yes! We rent from Watson Lake to Dawson City and everywhere in between.

If you need the rentals outside of those bounds you’re welcome to them! We would just require you to pick up and drop off in Whitehorse. 

For some pieces, we recommend booking as far as one year in advance. Some of the items in our inventory are one of a kind which makes them in higher demand. However, we have a lot of pieces that can be booked the same week!

If something you wanted is already booked, we will do our best to find you a suitable back up!

The standard rental period is one day (24 hours). If you are interested in a longer term rental, we do offer a long term rental discount for anything 4+ days or more.

Absolutely you can! However, some of our items are large so there are a few things to consider: 

VEHICLE SIZE

Avoid multiple trips or overstuffing your vehicle! Ensure that you have the appropriate sized vehicle, assistance and necessary moving equipment, including blankets, ratchet straps and other moving supplies to safely transport our decor! If you have any questions about dimensions, vehicle sizes, or moving supplies beforehand, we’re happy to help!

MOVING SUPPLIES

We encourage you to bring your own moving supplies, but in the case where you don’t have them handy, we have ratchet straps and moving blankets available to rent. Below are the rental prices per item:

Ratchet Strap - $2.00/item

Packing Blanket - $8.00/item

They’ll be available on a first come, first serve basis. That way, your decor will be secure and cozy for the return trip as well!

We charge a 12% non-refundable reservation and cleaning fee for two reasons. First – to provide you with some peace of mind that the rentals are reserved for your event. And second – to cover the expenses required to clean and care for each piece between rentals.

This is designed to cover light wear and tear while the rentals are in your possession. This would include light food & beverage stains, wax in the candle holders, writing on the chalkboards, etc.

This does not cover damages outside of what we would consider regular use. For example: Puncture damages of furniture, bodily fluids, broken furniture, lost items, etc.

For items considered damaged, or missing you will be charged the replacement fee.

These things happen! However, it can have a significant domino effect if the pieces you rented are due to go back out to another client. There will be a late return fee in effect if pieces are not returned back within 12 hours of your pick up.

The following percentage will be charged:

1-10 days late – 33% of the total rental will be charged per day

11-30 days late – 20% of the total rental will be charged per day

30+ days late – 8% of the total rental will be charged per day

We ask for as much notice as possible if you think you will return items late.

Yes, there are

Night rates for labour, pick-up and delivery are in effect after 10pm.

For stat holidays, there is a 25% increase in our labour and delivery fees. This fee will be in effect for each day over the entire duration of the holiday weekend (not just the proper stat day).

We will send you a confirmation email once an e-signature is complete and payment has been made.

We will do our best to be flexible, but it does rely heavily on the availability of items and our ability to re-rent a piece if cancelled. Changes can be made more than 5 calendar days before your event.

Any updates made within 5 calendar days of your event date will result in a 20% rush fee to those additions.

You may make changes to your order up to 5 calendar days prior to the delivery, rental pick up or event date (whichever occurs first). If additional items are requested and are available, we will provide you with a revised fee. If your order has been paid in full, no refunds will be made for removing items from the order.

You may cancel your order by providing written notice at least 14 calendar days prior to the delivery, rental pick up or event date. All payments made prior to the termination date are non-refundable.

All delivery rates with Encounter are custom. Here is what is considered when quoting such as size of order, dates, time of day, venue, etc. 

 For deliveries in Zone 2, the minimum rental order is $2000 (before tax). 

For deliveries in Zone 3, the minimum rental order is $3000 (before tax). 

This is another answer that will depend on the scale of your set-up and tear down at the event.

We will work with you to determine the type of team you need on site (lead designer, project manager or team support), how long you may need assistance for, and the amount of people required.

The hourly rate is $50 for a team support day time rate in 2025.

Stat holidays and late nights could affect this pricing.

We offer the following payment options: Cash, Cheque, e-transfer, Visa and MasterCard. 

Upon booking you will be sent an invoice for 12% of your order. This to hold your reservation and is non-refundable. 

Once your event is completed, and we do a final count of items you will receive your final invoice for the remaining balance. If there are any damaged or missing items these will be included on the final invoice. 

All payments are due within 15 days of invoicing.